National Moving Month Event Highlights Consumer Protection
State Rep. Celia Israel and Rep. Jason Isaac Join Consumer Advocates, Industry Experts & State Regulators to Educate Texans on Consumer Rights
Consumer Awareness Tips
Texas law requires:
A mover to be actively licensed with TxDMV and USDOT.
A valid TxDMV or USDOT number must be displayed on the moving truck.
A mover must give consumers:
A written proposal or estimate that shows either a guaranteed flat price (binding amount) or a “not to exceed” maximum amount for the move.
A written and signed contract before the move begins.
Standard liability of 60 cents per pound per item. (Note: It is unlikely standard liability will cover the cost of your item. Some movers offer the option to purchase an increased liability amount for goods or you can purchase insurance that will cover the cost of your possessions.)
A brochure that outlines your Rights & Responsibilities under Texas law.
Another copy of the contract upon completion of the move. This contract should include the total charge for the move; an itemized list of what the charges are for; and the method used to calculate the charges. If you decide to alter the original contract, the moving company must write an amendment that outlines any additional charges and services. You and the moving company representative must sign and date the amended contract.
Hire a licensed mover with a valid TxDMV and USDOT number.
Check the company’s license status at TxDMV’s Truck Stop at www.TxDMV.gov. For out of state moves, visit FMCSA’s www.protectyourmove.gov.
Never accept a verbal quote or agreement. Get everything in writing, signed and dated.
Use reputable, online sources when looking for a mover: www.mytexasmover.com, www.bbb.org, www.movers.org, when looking for a professional moving company. Your Texas Realtor can also provide recommendations for reputable moving companies in the area.
ProMovers (AMSA certification) and Pinnacle Movers (SMA Certification) are elite groups of movers held to high standards of service, conduct and ethics within the industry. Visit www.promover.org or www.mytexasmover.com.
BBB Accredited Businesses abide by BBB’s eight Standards for Trust, which includes advertising honestly, honoring promises, safeguarding privacy and telling the truth. For a list of BBB accredited movers in your area, visit checkbbb.org.
If you have a problem:
Call your local police if a mover attempts to hold your items hostage for additional payment not in your contract or threatens to drive off with your belongings.
Always file a complaint with both the Texas Department of Motor Vehicles and Better Business Bureau.
For additional tips and information, visit:
Better Business Bureau serving Central, Coastal, Southwest Texas and the Permian Basin, www.bbb.org/central-texas